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FAQs

Memory Book FAQs

The memory book is designed to capture tiny prints from birth, but it can be used at any age. As a rough guide, it’s ideal for children from 0 – 2 years, depending on the size of the child and the pages you want to complete. Some families even use it with older children – the different animals are perfect for little hands and growing memories.

Filling out the book is simple and mess-free! Use our specially designed ink pads for a clean, easy experience. Or if you choose, you can also use paints or other materials – the pages are thick enough to prevent bleeding. There are no set ages or questions, you just fill it out with the memories that matter most to your family. You can start at any age!

Extra pages cannot be added. However, the book includes a handy pocket at the back for keepsakes such as scans, photos, or hospital tags.

Each memory book and starter kit comes in a luxury magnetic gift box, keeping it safe, protected, and ready to treasure for years to come.

Shipping & Returns

UK Delivery:

Standard Delivery (2-5 business days) – £3.99. FREE on all orders £25 and over.

Express Delivery (1-3 business days) – £4.99

Next Day Delivery (1-2 business days) – £6.50. Orders must be placed before Midday.

 

Please note that all delivery times are estimates and may vary. 

We aim to dispatch all orders within 1-2 working days of receiving your order.

Once handed over to the courier, we are not responsible for delivery times and any changes to delivery are beyond our control.

Customers will be sent tracking numbers where applicable, it is the customers responsibility to check their tracking and liaise with couriers regarding deliveries.

All deliveries are subject to stock availability and authorisation of your payment.

Orders placed can only be shipped to one delivery address. Orders cannot be split to be sent to different delivery addresses.

Yes! We ship to the USA, Eurpoe and Australia. Please see our shipping policy for full details.

 

Alternatively, please contact us via the Contact Page to discuss your requirements.

Make sure you enter your email address at checkout. Once your order is dispatched, you’ll receive an email with tracking information.

We hope you love your purchase! If you are not completely satisfied, email us at contactus@tinytribeuk.com.

 

Damaged Items: Can be returned for a full refund or exchange within 14 days. Please contact us first to arrange this.

Change of Mind: If for any reason you change your mind, the original postage fee and return costs are non-refundable. Items must be returned in unused, perfect condition. We recommend using a tracked delivery service to ensure your return is secure.

Gifting

Absolutely! Simply enter the recipient’s name and address at checkout.

Yes! We offer gift wrapping on some products, please check the product listing page for details.

Yes, select the gift wrapping option and this will include one of our Tiny Tribe cards. Simply enter your message you want at checkout and we will handwrite the card for a truly personal gift!

Gift cards are not currently available. Please contact us via the Contact Page and we’ll try to accommodate your request.

Safety

Yes. Our products are designed with babies and young children in mind and are made using materials that are safe when used as intended. Our mess-free ink pads are designed to capture prints without ink transferring onto skin. As with all baby/children’s products, we always recommend adult supervision.

For specific product information, please see individual product listings.

Our memory book and print products are suitable from birth when used by an adult. They can also be enjoyed with older children, depending on the activity and the page being completed. Our book and print products are not toys and children should always be supervised when using the products.

For specific product information, please see individual product listings.

The Tiny Tribe Memory Book is suitable for children from birth onwards, making it perfect to capture memories from the very first moments.

Mess-free ink pads do not require cleaning.

Durability & Printing Questions

Once fully dry, prints are designed to last when stored properly. Our ink pads use pigment-based ink, which are known for their increased resistance to UV light, preventing excessive fading. To protect your prints, keep them away from moisture, direct sunlight, and excessive handling.

With a luxury hardback cover, and thick 400gms pages, the memory book is designed to last. The magnetic gift box also adds an extra layer of protection. Whilst durable, it should be handled with care to keep it in the best possible condition.

Our mess-free ink pads are designed so that ink does not touch the skin. However, as with any craft activity, we recommend using them on a protected surface and keeping them away from clothing and soft furnishings.

 

The ink is non-toxic and baby safe, so should ink come into contact with the skin, just rinse gently with warm water.

General Customer Care

You can contact us via email at contactus@tinytribeuk.com or through the Contact Page on our website. We aim to respond as quickly as possible.

If you need to make any changes, please contact us as soon as possible. Once an order has been packaged & dispatched, we will be unable to make any changes.

We love hearing from our customers and seeing your purchases being used! You can email us directly or leave a review on the product page to share your experience.

We want you to love your purchase. If there is an issue with your order, please contact us and we’ll do our best to make it right in line with our returns policy.