Privacy Policy

Last updated:  9/2/26

This Privacy Policy describes how Tiny Tiptoes (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tinytiptoes.co.uk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

If you have any questions about this policy or how we use your data, you can contact us at: contactus@tinytiptoes.co.uk

What Personal Data We Collect

We may collect and process the following information:

Information you provide to us

• Name
• Billing and delivery address
• Email address
• Phone number (if provided)
• Payment details (processed securely by third-party payment providers – we do not store card details)
• Any messages you send to us (for example, via contact forms or email)

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your order or enquiries
• Provide customer support
• Improve our website and services
• Comply with legal and accounting requirements
• Send marketing emails only if you have opted in

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to fulfil orders you place with us
• Consent – for marketing communications
• Legal obligation – for tax, accounting, or regulatory requirements
• Legitimate interests – to run and improve our business, provided your rights are not overridden

Payments

Payments on our website are processed securely by third-party payment providers (such as Stripe, PayPal, or similar WooCommerce-compatible services).

We do not store or have access to your full payment card details.

Sharing Your Information

We only share your data when necessary, including with:

• Payment processors
• Delivery and postal services
• Website hosting and IT service providers
• Accounting or legal professionals (where required)

All third parties are required to respect your data and process it in line with the law.

We never sell your data.

How Long We Keep Your Data

We only keep personal data for as long as necessary:

• Order and financial records are kept for up to 6 years to comply with UK tax law
• Contact or enquiry data is kept only as long as needed
• Marketing data is kept until you unsubscribe

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (for marketing)

You can exercise your rights by contacting us at contactus@tinytiptoes.co.uk

Cookies

Our website uses cookies to:

• Ensure the site functions correctly
• Remember your preferences
• Analyse website traffic and performance

You can manage or disable cookies through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect your personal data, including secure servers, encryption where appropriate, and limited access to information.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.