Terms of service

Terms of Service

Copyright

All site design, graphics, text, photographs, illustrations, product descriptions, and arrangements are Copyright © Tiny Tiptoes. All rights reserved.

Tiny Tiptoes and Little Paws Big Memories are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any trademarks, branding, content, images, or materials from this website without our prior written consent.

Overview

This website is operated by Tiny Tiptoes. Throughout the site, the terms "we", "us" and "our" refer to Tiny Tiptoes.

By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service, together with any policies referenced on this website, including our Privacy Policy, Shipping Policy and Refund Policy.

If you do not agree to these Terms of Service, you may not access the website or use our services.

We reserve the right to update, modify or replace any part of these Terms of Service at any time by posting updates to this page. Continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

1. Online Store Terms

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or guardian.

You may not use our products or services for any unlawful purpose or violate any applicable laws while using our website.

You must not transmit any viruses, malware, or malicious code through the website.

Any breach of these Terms may result in termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

Credit card and payment information is processed securely through our payment providers and is not stored by us.

3. Product Information

We make every effort to ensure product descriptions, photographs and information are accurate.

However:

  • Colours may vary depending on device and screen settings.

  • Product images are for illustrative purposes only.

  • Minor variations may occur between products and images shown.

We reserve the right to modify product descriptions, pricing and availability at any time without notice.

4. Pricing and Availability

All prices are displayed in Pounds Sterling (£) unless otherwise stated.

We reserve the right to change prices at any time.

In the event of a pricing error, we reserve the right to cancel the order and provide a full refund.

All orders are subject to stock availability and payment authorisation.

5. Promotions and Discount Codes

Promotional offers, discount codes and sales are subject to the following conditions:

  • Only one discount code or promotion may be used per order unless otherwise stated.

  • Offers cannot be applied retrospectively to completed purchases.

  • Offers have no cash value and cannot be exchanged for cash.

  • We reserve the right to amend, withdraw or cancel promotions at any time.

  • Refunds for discounted items will be based on the amount actually paid.

We reserve the right to refuse promotional discounts where misuse, fraud or technical errors are suspected.

6. Orders

Once an order has been placed, you will receive an order confirmation email.

Acceptance of your order occurs when we dispatch your goods.

We reserve the right to refuse or cancel any order at our discretion, including where:

  • Payment cannot be authorised.

  • Products are unavailable.

  • Pricing or listing errors occur.

  • Fraudulent activity is suspected.

7. Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

We are not liable for delays caused by:

  • Postal operators or couriers;

  • Customs authorities;

  • Severe weather;

  • Industrial action;

  • Technical failures;

  • Circumstances beyond our reasonable control.

Customers are responsible for ensuring that delivery details are accurate when placing an order.

We cannot be held responsible for failed deliveries, delays or losses resulting from incorrect or incomplete delivery information supplied by the customer.

Full delivery information can be found in our Shipping Policy.

8. International Orders

Customers ordering from outside the United Kingdom are responsible for ensuring that products may be legally imported into their country.

International customers are responsible for any customs duties, import taxes, VAT, clearance fees, handling charges, or other charges imposed by local authorities.

We are not responsible for delays caused by customs processing or local delivery providers.

If a parcel is refused, unclaimed, abandoned, or returned due to unpaid customs charges, failure to provide required information, or failure to collect the parcel, any refund may be reduced by:

  • Original shipping costs;

  • Return shipping costs;

  • Customs charges;

  • Any fees incurred as a result of the return.

9. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Personalised, customised or made-to-order items cannot be cancelled, returned or refunded unless they are faulty, damaged, or incorrectly supplied.

Nothing in these Terms affects your statutory rights under applicable consumer protection legislation.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos;

  • Product designs;

  • Product descriptions;

  • Images;

  • Illustrations;

  • Graphics;

  • Text;

  • Branding;

is owned by or licensed to Tiny Tiptoes and is protected by intellectual property laws.

Unauthorised use is strictly prohibited.

11. Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the content, policies or practices of third-party websites and accept no liability for any losses arising from their use.

12. User Comments and Submissions

If you submit reviews, feedback, suggestions, photographs, testimonials or other content to us, you grant us permission to use, reproduce and publish that content for marketing and promotional purposes.

You confirm that any content submitted:

  • Is accurate;

  • Does not infringe the rights of others;

  • Is not unlawful, abusive, defamatory or misleading.

We reserve the right to remove any content at our discretion.

13. Limitation of Liability

To the fullest extent permitted by law, Tiny Tiptoes shall not be liable for any indirect, incidental, special or consequential losses arising from the use of our website, products or services.

Nothing in these Terms excludes liability where such exclusion would be unlawful, including liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of consumer rights that cannot legally be excluded.

14. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Tiny Tiptoes

Email: contactus@tinytiptoes.co.uk